Personal Care Specialist (Full Time)

Green Thumb•Henrietta, NY

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and/or customers throughout their visit to the retail area, from arrival through checkout. They help customers identify appropriate products and consumption methods, provide product and safety education, and maintain current product knowledge. The role also supports day-to-day dispensary operations, inventory and order handling, regulatory compliance, and a positive, well-maintained retail environment. The position involves working at assigned front-of-house, back-of-house, and maintenance workstations during scheduled shifts. It is customer-facing and may involve working outdoors in varying weather, as well as exposure to cannabis and potential allergens. The position requires the ability to move inventory weighing up to 30 pounds and perform the listed duties for prolonged periods. Green Thumb Industries (GTI) describes its mission as promoting well-being through cannabis and emphasizes humility, hard work, gratitude, transparency, collaboration, and a growth mindset. GTI states its commitment to an inclusive workplace and equal opportunity. The pay range is $18 per hour, with pay based on experience, qualifications, and/or location. Positions may be eligible for a discretionary annual incentive based on organizational and individual performance.

Requirements

At least one year of customer service experience.
Ability to meet scheduling and availability needs, including varying shifts such as mornings, days, nights, and weekends.
Reliable and dependable attendance.
Must be at least 21 years old.
Must pass required background checks, including state-specific cannabis employment requirements.
Valid driver’s license or state ID.
Must remain compliant with legal and company regulations for working in the cannabis industry.
Ability to move about the dispensary, remain stationary when required, communicate directly with individuals and groups, and operate point-of-sale systems, computers, and office productivity equipment and software.
Ability to prepare orders by moving and placing products, inspect and receive detailed information, and move inventory and materials weighing up to 30 pounds independently.
Ability to position oneself to move inventory and materials in storage areas.
Consistently demonstrate excellent customer service skills.
Ability to establish and maintain effective working relationships with employees.
Ability to listen and communicate effectively, verbally and in writing, with varied audiences.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Ability to follow instructions and incorporate constructive feedback from managers.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

Specialty, customer-facing retail experience.
Knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each person’s needs, and stay up to date on product knowledge.
Promote a positive, communicative, and patient- and/or customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in keeping retail operations running smoothly and in compliance with applicable rules and regulations, including daily activities, maintenance, and handling reported patient-information issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at management-assigned workstations, including front-of-house tasks such as check-in, sales floor, point of sale, curbside, and roll-through; back-of-house tasks such as fulfillment, receiving, replenishment, and inventory counts; and maintenance.
Uphold dispensary cleanliness, safety, and presentation standards.
Perform other duties as assigned.