Personal Care Specialist (Full Time)

Green Thumb•Sun City Center, FL

6d•Onsite

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers from the time they enter the retail area until they check out and exit the store. The role focuses on friendly, upbeat service in an intimate retail environment, connecting each patient and/or customer with suitable products and methods of consumption. Specialists are expected to know the product menu and provide guidance tailored to individual needs. The position supports smooth, compliant dispensary operations through customer education, order verification, stocking, maintenance, security and safety practices, and assistance to the management team. Specialists may be assigned to front-of-house, back-of-house, or maintenance workstations during scheduled shifts. The work takes place in a patient- and customer-facing environment and may involve outdoor work in varying and sometimes adverse weather, as well as exposure to cannabis or allergens present where cannabis is prevalent. GTI describes its mission as promoting well-being through cannabis and emphasizes humility, hard work, gratitude, transparency, collaboration, and a growth mindset. The company states that it is committed to an inclusive culture, economic opportunities in communities disproportionately affected by the war on drugs, and equal opportunity employment.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Follow instructions and incorporate constructive criticism from managers.
Work professionally and with integrity, including when handling confidential information and complying with HIPAA requirements.
Perform prolonged work tasks that may include moving around the dispensary, remaining stationary when required, communicating directly with individuals and groups, operating a point-of-sale system, computer, and office productivity machinery, preparing orders by moving products, inspecting detailed information such as dates of birth and orders, independently moving inventory and materials weighing up to 30 pounds, and positioning oneself to move items in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient’s or customer’s needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in keeping store operations smooth, proper, and compliant, including daily activities, maintenance, and documentation of reported patient information, issues, or complaints.
Ensure local and state cannabis regulations are enforced and upheld.
Keep the sales floor stocked and maintain the store’s presentation and compliance.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at assigned workstations, which may include front-of-house check-in, sales floor, point of sale, curbside, and roll-through duties; back-of-house fulfillment, receiving, replenishment, and inventory counts; or dispensary maintenance.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.