Personal Care Specialist (Full Time)

Green Thumb•New Hope, MN

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit, from entering the retail area through checkout and departure. They provide friendly, attentive service and use their knowledge of the dispensary menu to connect each person with products and consumption methods suited to their needs. The role includes educating patients and/or customers about products, consumption methods, and safety; maintaining current product knowledge; and supporting smooth, compliant store operations. Personal Care Specialists work at assigned front-of-house, back-of-house, and maintenance workstations as directed by management. They help maintain inventory, store presentation, cleanliness, safety, and compliance with applicable cannabis regulations. The position is patient- and customer-facing and may involve working outdoors in varying weather and exposure to cannabis or allergens in environments where cannabis is present. The role is full-time and requires availability for varying shifts, including mornings, days, nights, and weekends. The listed pay range is $17.25 per hour. Positions may be eligible for a discretionary annual incentive program based on organizational and individual performance.

Requirements

At least one year of customer service experience.
Availability for varying shifts, including mornings, days, nights, and weekends, to meet business needs.
Reliable, responsible, and dependable attendance.
Must be at least 21 years old.
Must pass required background checks, including state-specific cannabis employment requirements.
Must possess a valid driver’s license or state ID.
Must remain compliant with legal and company regulations for working in the cannabis industry.
Consistently demonstrate excellent customer service skills.
Ability to establish and maintain effective working relationships with employees.
Ability to listen and communicate effectively, verbally and in writing, with different audiences.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Ability to follow instructions and incorporate constructive criticism from managers.
Ability to operate professionally and with integrity, handle confidential information, and comply with HIPAA requirements.
Ability to perform job tasks for prolonged periods, including moving around or remaining stationary, conversing with individuals and groups, operating computers and other office equipment, handling orders and inventory, and positioning oneself to move materials.
Ability to work outdoors in varying and sometimes adverse weather conditions.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Desire to continue learning about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies; prior knowledge is preferred.
Prior cannabis experience is not required.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient’s or customer’s needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in maintaining smooth, proper, and compliant retail store operations, including daily activities, maintenance, and documentation of reported issues or complaints involving patient information.
Ensure local and state cannabis regulations are enforced and upheld.
Keep the sales floor stocked and the store’s presentation well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at assigned front-of-house workstations, including check-in, sales floor, point of sale, kiosk, in-store and pre-order sales, curbside, and roll-through.
Complete duties at assigned back-of-house workstations, including fulfillment, receiving, replenishment, and inventory counts.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.
Move around the dispensary and assist patients and/or customers in various locations; remain stationary when required by business needs.
Operate point-of-sale systems, computers, and office productivity equipment and software, including word processing, database, spreadsheet, and email applications.
Prepare patient and customer orders by moving and placing products; inspect and receive detailed information such as dates of birth, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently, and position oneself to move inventory and materials in storage areas.