Residential Supervisor

Holcomb•Upper Darby, PA

2d•$52,000

About The Position

The Personal Care Administrator leads the day-to-day operations of a community residential rehabilitation psychosocial program in Aldan, Pennsylvania. The role supervises and coaches staff, supports client recovery, and ensures services meet high standards of care. The administrator may provide direct client services, be available around the clock for emergencies, and provide backup supervision to other programs when needed. The role oversees staffing, service quality, documentation, billing, re-authorizations, spending, equipment, and facilities. It ensures compliance with licensing standards, contracts, and agency policy, and works with Accounting to resolve billing issues. The administrator also supports program planning and continuous improvement by tracking performance indicators, census, and outcomes; holding staff meetings; reporting incidents; responding to grievances; and representing the agency with payers, community partners, and interagency groups.

Requirements

Bachelor's degree in a behavioral health discipline, or additional relevant experience and/or education accepted at the Personnel Officer's discretion.
Pennsylvania Child Abuse Clearance.
Criminal Clearance.
Fingerprint-based federal criminal history clearance.
Valid driver's license.
Must not be listed on a Medicaid or Medicare Exclusion list.

Responsibilities

Oversee the day-to-day success and operations of the psychosocial program, including staffing and service quality.
Provide individual and group supervision and coaching to staff.
Provide direct client services when needed.
Be available 24 hours for emergencies and provide backup supervision to fellow programs when needed.
Ensure services reflect recovery-oriented and culturally competent best practices.
Connect clients and staff with community resources that support recovery.
Identify when clients need a higher level of care and make timely referrals or decisions.
Manage staffing, documentation, billing, and re-authorizations.
Partner with Accounting to resolve billing issues.
Monitor spending and minimize unnecessary costs.
Maintain equipment and facilities and identify needed repairs or replacements.
Ensure compliance with licensing standards, contracts, and agency policies.
Partner with the supervisor to develop the program's annual plan.
Track performance improvement indicators, census, and outcome data.
Conduct regular staff meetings and translate insights into action.
Report incidents promptly and transparently.
Represent the agency professionally with payers, community partners, and at interagency meetings.
Respond promptly and thoughtfully to client complaints or grievances.
Handle HR-approved disciplinary actions in accordance with agency policy.