Personal Banker (Teller)- Portland Branch

Skowhegan Savings Bank•Portland, ME

4h•$19 - $28•Onsite

About The Position

Skowhegan Savings Bank is seeking a Personal Banker to join its Portland Branch team. This full-time, onsite position is scheduled Monday through Friday, with rotating Saturdays as assigned. The offered pay range is $19.00 to $22.00 per hour, with growth potential up to $28.35 per hour. Compensation is reviewed individually and reflects experience, job-related skills, education, certifications, geographic location, and internal equity. Reporting to the Branch Manager, Personal Bankers provide customer service by processing banking transactions, assisting customers in person and by telephone, and developing customer relationships. They understand the Bank’s products and services and present relevant options to meet customers’ financial needs. With additional experience, Personal Bankers III and IV provide a wider range of banking services, with emphasis on developing and retaining customer relationships. Personal Banker III duties include processing routine and complex teller transactions and may include vault cash and ATM responsibilities.

Requirements

High school diploma or equivalent GED required, except for a high school branch teller.
One year of experience in retail banking, lending, sales, customer service, and/or cash handling.
Excellent customer service skills.
Strong multitasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Dependable, flexible, professional, calm under pressure, and a team player.
Ability to work with little supervision.

Nice To Haves

Previous teller and/or cash-handling skills are helpful.
Outgoing, assertive, confident, and enthusiastic personality.

Responsibilities

Greet customers and create a welcoming, customer-focused environment using Integrity Customer Service principles.
Process customer transactions accurately and efficiently in a fast-paced environment, maintain a balanced cash drawer, and follow Bank policies and procedures.
Maintain an acceptable cash-balancing record.
Generate new business and expand existing customer relationships by cross-selling Bank products and services and using High Definition Banking (HDB) techniques.
Follow HDB customer follow-up procedures and guidelines when opening new accounts.
Build customer loyalty through relationship development and exceptional service.
Respond to customer inquiries and concerns by researching solutions or referring issues to appropriate staff or departments.
Perform end-of-day activities, including branch proof.
Remove, count, and balance cash within ATMs, recyclers, and night depositories.
Prepare Currency Transaction Reports and other legally or regulatorily required reports, and comply with applicable regulations and Bank policies and procedures.
Follow safety and security policies and procedures.
Use the Bank’s Customer Relationship Management tool to manage customer relationships and make referrals.
Attend training courses and workshops to improve product knowledge and customer service skills.
Attend functions and community events as required to enhance the Bank’s image and presence in the market area.
Work a rotating Saturday schedule as assigned.
May train for other functions within the Personal Banker area.
Assume additional responsibilities as assigned.
For more experienced Personal Banker III and IV roles, provide a full range of banking services focused on basic deposit and lending needs, develop and retain customer relationships, and engage customers to identify needs and goals and recommend solutions. Personal Banker III may handle vault cash and ATM responsibilities.