Personal Banker I - Floater

Frost Bank • Fort Worth, TX

4d • Onsite

About The Position

The Personal Banker I is the first point of contact for many customers and helps set the standard for their banking experience. This role provides coverage in both personal banking and teller services while meeting consumer banking performance standards. The Personal Banker educates and advises customers on deposits and loans, assists with service and account-maintenance issues, and builds trusted relationships by providing guidance throughout customers’ financial journeys. The role also handles teller transactions, maintains and settles cash, manages risk, and follows bank policies, applicable laws and regulations, and Bank Secrecy Act policies. The position requires flexibility to work at branches throughout Tarrant County and availability Monday through Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday through Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.
• Flexibility to float to branches throughout Tarrant County.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money while building trust.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account-maintenance needs.
• Use sound judgment and act with integrity in customer interactions.
• Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
• Maintain cash on hand and prepare daily teller cash settlements and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to remain current on information, policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients and serve as a trusted point of contact.
• Provide advice and guidance to help customers with their financial journeys.
• Act with Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Long-term disability insurance.
• Life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed