Personal Banker I - Floater

Frost•Fort Worth, TX

About The Position

The Personal Banker I is the first point of contact for many customers and sets the standard for their banking experience. This floater role provides coverage across personal banking and teller services while meeting consumer banking performance standards. The banker builds trusted customer relationships, provides guidance on financial products and services, and handles transactions in accordance with bank policies and procedures.

Requirements

Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.
Availability Monday through Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service or account-maintenance needs.
Use sound judgment and integrity to do what is right for each customer.
Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
Maintain proper cash on hand and complete daily settlement of teller cash and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training to stay current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop relationships with clients and serve as their point of contact.
Provide advice and guidance to help customers along their financial journey.
Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.