Personal Banker I - Floater

Frost Bank•Fort Worth, TX

About The Position

The Personal Banker I is the first point of contact for many customers and helps set the standard for their banking experience. The role provides coverage in both personal banking and teller services, builds trusted customer relationships, and offers guidance on deposits, loans, service issues, and account maintenance. Personal Bankers use sound judgment and integrity to address customer needs and support positive financial outcomes while following bank policies and applicable regulations.

Requirements

Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.
Availability Monday through Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service or account maintenance needs.
Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
Maintain appropriate cash on hand and complete daily settlement of teller cash and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training and stay current on relevant information, policies, laws, regulations, and Bank Secrecy Act policies.
Develop customer relationships and serve as a familiar point of contact.
Provide advice and guidance to help customers along their financial journey.
Act with integrity, caring, and excellence to achieve positive outcomes for customers.