Personal Banker I -Floater

Frost Bank • North Richland Hills, TX

9d

About The Position

The Personal Banker I is the first point of contact for many customers and helps deliver a relationship-focused banking experience. This floater role provides coverage in both personal banking and teller services while meeting consumer banking performance standards. The banker educates and advises customers on deposits and loans, supports service and account-maintenance needs, and provides teller transactions in accordance with bank policies and procedures. The role also involves managing risk, maintaining cash, developing customer relationships, and staying current on applicable policies, laws, regulations, and Bank Secrecy Act policies through training.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday–Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account-maintenance issues.
• Use good judgment and act with integrity in customer interactions.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay current with information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients and serve as a point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Health and wellness programs, including an Employee Assistance Program
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed