Personal Banker I - Floater
About The Position
The Personal Banker I is a first point of contact for many customers and helps set the standard for their banking experience. This floater role provides coverage in both personal banking and teller services while meeting consumer banking performance standards. The banker educates and advises customers on deposits and loans, supports service and account-maintenance needs, and builds trusted customer relationships through empathetic problem-solving and sound judgment. The role also includes teller transactions, cash management, risk and loss prevention, and ongoing training to remain current with applicable policies and regulations. The position is with Frost, a Texas-based provider of banking, investment, and insurance services.
Requirements
- Availability Monday through Friday, 7:30 a.m. to 6:15 p.m., with rotating Saturdays, 8:30 a.m. to 1:30 p.m.
- Exceptional customer service skills.
- Proficiency in Microsoft applications.
- Excellent written and verbal communication skills.
Nice To Haves
- Cash-handling experience.
- College hours.
- Experience dealing with fraud and protecting customers’ money while building trust.
Responsibilities
- Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
- Educate and advise customers on deposits and loans, and support service or account-maintenance issues.
- Use good judgment and act with integrity in customer interactions.
- Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
- Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
- Manage risk and actively practice loss prevention.
- Attend teller and personal banking training and stay current with applicable policies, laws, regulations, and Bank Secrecy Act policies.
- Develop customer relationships and serve as a point of contact.
- Provide advice and guidance to help customers along their financial journey.
- Act with Integrity, Caring, and Excellence to achieve all-win outcomes.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Long-term disability insurance.
- Life insurance.
- 401(k) matching.
- Paid holidays and paid time off.
- Tuition reimbursement.
- Health and wellness programs, including an Employee Assistance Program.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
