Personal Banker I -Floater
About The Position
As a Personal Banker I, you are a first point of contact for customers and help set the standard for their banking experience. The role combines personal banking and teller services, with an emphasis on integrity, customer care, relationship building, and helping customers with their financial needs. Personal Bankers provide coverage across both service areas while meeting consumer banking performance standards and following applicable bank policies and regulations. This floater role requires availability Monday through Friday from 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m. Frost describes its workplace as an adaptable, integrity-driven team focused on helping employees thrive at work and beyond.
Requirements
- Exceptional customer service skills.
- Proficiency in Microsoft applications.
- Excellent written and verbal communication skills.
- Availability Monday through Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.
Nice To Haves
- Cash-handling experience.
- College hours.
- Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.
Responsibilities
- Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
- Educate and advise customers on deposits and loans, and support service or account maintenance needs.
- Use sound judgment and act with integrity in customer interactions.
- Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
- Maintain appropriate cash on hand and complete daily teller cash settlement and proof transactions.
- Manage risk and actively practice loss prevention.
- Attend teller and personal banking training to stay current on information, policies, laws, regulations, and Bank Secrecy Act policies.
- Develop customer relationships and serve as a familiar point of contact.
- Provide advice and guidance to support customers on their financial journeys.
- Act using Integrity, Caring, and Excellence to achieve all-win outcomes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Health and wellness programs, including an Employee Assistance Program
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
