Personal Banker I - Floater

Frost Bank•Fort Worth, TX

About The Position

The Personal Banker I is a first point of contact for many customers and helps set the standard for their banking experience. This floater role provides coverage in both personal banking and teller services while meeting consumer banking performance standards. The role focuses on building lasting customer relationships, providing empathetic and trustworthy service, and helping customers with their financial needs.

Requirements

Exceptional customer service skills.
Proficiency in Microsoft applications.
Excellent written and verbal communication skills.
Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.

Nice To Haves

Cash-handling experience.
College hours.
Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
Educate and advise customers on deposits and loans, and support service or account maintenance issues.
Use sound judgment and act with integrity in customer interactions.
Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
Maintain appropriate cash on hand and prepare daily settlement of teller cash and proof transactions.
Manage risk and actively practice loss prevention.
Attend teller and personal banking training to stay current with information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
Develop relationships with clients and serve as a familiar point of contact.
Provide advice and guidance to help customers along their financial journey.
Act with Integrity, Caring, and Excellence to achieve all-win outcomes.