Personal Banker I - Floater

Frost • Fort Worth, TX

23d

About The Position

As a Personal Banker I, you are often the first point of contact for customers and help set the standard for their banking experience. You build trusted relationships with customers across generations, provide empathetic support, and help them with their financial needs. This floater role provides coverage in both personal banking and teller services at branches throughout Tarrant County while meeting consumer banking performance standards.

You educate and advise customers about deposits and loans, assist with service and account maintenance issues, and provide teller services in compliance with bank policies and procedures. You also manage cash and transactions, practice loss prevention, and stay current on applicable training, policies, laws, regulations, and Bank Secrecy Act requirements. Frost emphasizes integrity, caring, excellence, and relationship-based customer service.

Requirements

• Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.
• Flexibility to float to branches throughout Tarrant County.
• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud, protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account maintenance issues.
• Use sound judgment and act with integrity in customer interactions.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain appropriate cash on hand and complete daily settlement of teller cash and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training and stay current on relevant information, policies, laws, regulations, and Bank Secrecy Act policies.
• Develop customer relationships and serve as a trusted point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.
• Float to branches throughout Tarrant County.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed