Personal Banker I - Floater

Frost • Dallas, TX

19d

About The Position

The Personal Banker I is the first point of contact for many customers and sets the standard for their banking experience. This role provides coverage for both personal banking and teller services while meeting consumer banking performance standards. The Personal Banker I builds trusted relationships with customers, offers guidance on their financial journeys, and provides advice on deposits and loans as well as support with service and account-maintenance issues.

The role requires sound judgment, integrity, empathy, and a commitment to customer care. It also involves processing teller transactions, maintaining cash and transaction records, managing risk, and staying current on applicable bank policies and regulations through training. Required availability is Monday through Friday, 7:45 a.m.–6:15 p.m., with rotating Saturdays, 8:45 a.m.–1:15 p.m.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday through Friday, 7:45 a.m.–6:15 p.m., and rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account-maintenance issues.
• Use sound judgment and integrity to do what is right for each customer.
• Provide teller services, including deposits, payments, and check cashing, in compliance with bank policies and procedures.
• Maintain appropriate cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients and serve as their point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Act with integrity, caring, and excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed