Personal Auto UW Assistant & Customer Service Representative

Lonestar•Lee's Summit, MO

1d•Onsite

About The Position

Lonestar Managing General Agency (MGA), a growing regional personal auto insurance carrier, is seeking an Underwriting Assistant / Customer Service Representative. This on-site role is suitable for people beginning an insurance career or bringing customer service experience; underwriting experience is not required, and comprehensive training is provided. The position supports agents and policyholders and contributes to underwriting operations through policy processing, customer communications, data entry, reporting, and administrative work. Lonestar MGA describes its workplace as collaborative and focused on learning, career development, and professional growth.

Requirements

Previous customer service experience.
Strong verbal and written communication skills.
High school diploma or equivalent.
Strong attention to detail and willingness to learn.
Ability to work effectively in a team-oriented environment.

Nice To Haves

Insurance or personal auto underwriting experience.
Property & Casualty (P&C) license.
Bilingual Spanish-speaking ability; Spanish-speaking candidates are highly encouraged to apply.

Responsibilities

Provide timely and accurate customer service to agents and policyholders.
Assist with quotes, endorsements, policy changes, and renewals.
Enter and process new business policies, endorsements, and renewal transactions.
Respond professionally to phone calls, emails, and written correspondence.
Develop knowledge of insurance coverages, underwriting guidelines, rating plans, and state-specific requirements.
Support underwriting operations through data entry, reporting, and administrative tasks.
Help improve departmental workflows and procedures.
Participate in special projects and perform other duties as assigned.