Auto Glass Customer Sales & Service Representative

AAA Mountain West Group•Phoenix, AZ

About The Position

At AAA, Team Members aim to provide excellent service and help Members navigate life’s roadblocks. The organization emphasizes that experiences outside work contribute to who employees are at work and is working to transform AAA for the next century by creating lifelong Members and encouraging innovation. The Auto Glass Customer Sales & Service Representative manages auto-glass calls and provides efficient, courteous, and professional service. The role gathers customer and insurance information, processes and verifies invoices, coordinates with the auto glass team and suppliers to resolve issues, orders glass and parts, schedules technician jobs, and dispatches work. This is primarily an office job, with approximately 98% of work time spent using a video display terminal.

Requirements

High school diploma.
One to three years of experience.
At least two years of customer service experience in auto glass or a comparable industry.
Ability to stand, sit, bend, and lift glass weighing up to 75 pounds.

Responsibilities

Manage auto glass call volume by following established processes and procedures and providing efficient, courteous, and professional service.
Gather required information and work with customers’ insurance agencies.
Process invoices for payment through the glass management software system and verify invoice accuracy.
Work with the auto glass team and suppliers to troubleshoot issues.
Order glass and parts for jobs.
Create technician work schedules for booked jobs and dispatch work to technicians.
Maintain excellent communication with the auto glass team.
Develop complete familiarity with department software.
Troubleshoot issues involving service, parts, vendors, and customers.
Stay up to date on changes in the auto glass industry that influence the business.
Perform other duties as assigned.

Benefits

11 paid holidays.
Up to 17 days of paid time off in the first year, accruing from the first day; 22 days off in the second year.
No work on Sundays; the facility is closed.
Medical, dental, and vision benefits.
Wellness program.
401(k) matching: $1 for every $1 contributed, up to 6% annually.
Tuition reimbursement for ASE certifications.
State-of-the-art equipment and facilities with consistent car count.
Free AAA membership.
Numerous employee discounts.