Auto Glass Customer Advocate

Safelite • Shenandoah, TX

9d

About The Position

The Customer Advocate is one of Safelite’s first points of contact with customers and helps deliver a memorable experience across in-person, phone, and email interactions. The role manages administrative processes, scheduling, work orders, and invoicing, while welcoming customers and responding to service-related questions and concerns. The position also supports order review, dealer part orders, and special accounts in a changing, fast-paced operation.

Requirements

• High school diploma, GED, or equivalent required.
• 1–3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently, including by developing creative solutions.
• Manage incoming calls, emails, and faxes concerning service issues, pricing, warranties, commercial accounts, dispatch, repairs, cash, wholesale, and same-day reschedules or cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing information.
• Complete administrative tasks, including buyouts, invoices, work orders, deleted work orders, credit memos, and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform other duties as assigned.

Benefits

• 401(k) plan with company matching
• Medical coverage plans
• Paid time off programs
• Company holidays
• Paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training
• Tools and resources needed to be successful

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED