Auto Glass Customer Advocate

Safelite•Shenandoah, TX

10d

About The Position

The Customer Advocate is one of Safelite’s first impressions with customers. This organized and energetic professional manages administrative processes, scheduling, work orders, and invoicing; welcomes customers in person; and answers inbound phone calls and emails to deliver a memorable experience during every interaction. The role also handles customer concerns, service-related inquiries, order details, and dealer and special-account orders in a changing, fast-paced operation.

Requirements

High School Diploma, GED, or equivalent required.
1–3 years of telephone operations or business administration experience required.
Ability to provide world-class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

Responsibilities

Welcome in-shop customers and resolve customer concerns quickly and efficiently, including by developing creative solutions.
Manage incoming calls, emails, and faxes concerning service issues, pricing, warranties, commercial accounts, dispatch, repair, cash, wholesale, and same-day reschedules or cancellations.
Confirm and complete work order information, including insurance verification, additional parts, and missing information.
Handle administrative tasks such as buyouts, invoices, work orders, deleted work orders, credit memos, and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
Perform all other duties as assigned.