Remote Customer Service Representative - Aftermarket Auto Parts

Turn5, Inc.•El Paso, TX

3d•Remote

About The Position

Turn5 is hiring a remote Customer Service Representative to assist automotive enthusiasts with post-purchase questions and issues involving aftermarket auto parts. Under the direction of the Customer Service Management team, the representative supports customers after their purchases and works to provide a positive customer-service experience. The role handles inquiries about returns, order tracking, cancellations, and related concerns through calls, texts, chats, and email. The position is remote and is open to candidates residing in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT. One weekend shift per week is required. Starting pay is $15 per hour, with potential shift differentials, performance and attendance bonuses, and tenure-based increases. Customer Critical Roles may be subject to alternative work schedules during unforeseen circumstances.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of previous customer service experience.
Must have or be able to acquire automotive knowledge across supported vehicles.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel.
Excellent organizational skills and ability to handle multiple tasks simultaneously.
Oral and written communication and interpersonal skills.
Ability to prioritize workload and meet deadlines.
Successful completion of Turn5's customer service new-hire training program upon hire.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment, such as a fax machine, photocopier, and computer printer.

Nice To Haves

Bilingual ability.

Responsibilities

Handle incoming customer calls about post-purchase issues, including returns, order tracking, and cancellations.
Provide prompt, efficient service and maintain a professional, courteous demeanor when handling customer inquiries.
Enter and process customer requests efficiently.
Answer customer questions and explain company policies and procedures.
Continue learning and improving product and service knowledge through company-sponsored programs and training.
Notify Customer Service Leadership about trends or problems encountered.
Meet customer-service quality, productivity, and availability expectations.
Uphold first-touch resolution standards.
Participate in special projects and perform other duties assigned by management.
Complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others.

Benefits

Medical, dental, and vision coverage.
401(k) and Roth plans with company match.
Remote work.
Paid time off.
Paid holidays.
Paid parental leave.
Travel assistance and confidential life services, including counseling, consultation, and wellness services.
YMCA membership reimbursement.
Employee discounts of up to 50% on products from AmericanMuscle, AmericanTrucks, and ExtremeTerrain, and up to 20% off special orders from WheelPros and Turn14.
Annual $250 vehicle modification reimbursement for designated products on Turn5's three websites.
Health Flexible Spending Accounts and Dependent Care Accounts.
Short-term disability coverage, 100% covered, and voluntary long-term disability.
Basic Life/AD&D insurance, 100% covered up to one times annual salary, and voluntary additional life insurance.
Pet insurance.