Customer Service Representative- Auto Insurance

Velocitii• TX, US, TX

4d•$16 - $17•Remote

About The Position

Velocitii is hiring remote Customer Service Representatives to assist members with classic auto insurance questions, resolve concerns, and deliver a positive customer experience. The role involves handling approximately 40–100 calls per day depending on the season, highlighting and selling membership benefits, documenting interactions, and meeting program metrics and customer satisfaction targets. Representatives work in a highly structured environment with set start and end times and scheduled breaks, and must remain engaged throughout their shifts. Applicants must live in Arizona, Florida, or Texas. The client’s operating hours are Monday–Friday, 8:00 AM–8:00 PM EST, and Saturday–Sunday, 8:30 AM–5:00 PM EST; schedule flexibility is required and schedules may change based on client needs.

Requirements

At least 6 months of call-center experience.
At least 1 year of sales experience.
At least 1 year of customer service experience.
Knowledge of cars or interest in learning about cars.
Strong verbal and written communication skills.
Organizational and problem-solving skills.
Ability to navigate multiple computer systems.
Experience in a virtual desktop environment.
A distraction-free remote workspace.
High school diploma or GED.
Live in Arizona, Florida, or Texas.
Participate in virtual interviews using a computer with a working camera.
Complete an internet speed test, background and drug screening, and employment verification.
Comfort working in a diverse, inclusive, team-focused culture.
Demonstrate conviviality, described as a passion for bringing people together to create meaningful moments.

Nice To Haves

Prior experience with Five9.

Responsibilities

Handle approximately 40–100 calls per day, depending on the season.
Answer customers’ classic auto insurance questions and resolve concerns.
Highlight and sell membership benefits.
Put customers first and take action to improve their experience.
Follow on-call procedures and document every interaction.
Navigate multiple systems, dual monitors, and virtual desktops.
Meet program metrics and customer satisfaction targets.
Follow set start and end times, scheduled breaks, and procedures for requesting time off.
Remain fully present and engaged throughout the shift.

Benefits

Starting pay of $16–$16.50 per hour with paid training.
Additional $1.00 per hour for weekend hours worked.
Pay increase after proven performance.
Annual bonuses and merit raises available.
Free 24/7 telehealth visits for the employee and eligible family members; in-home diagnostics are available in select areas.
Healthcare, life insurance, and 401(k) beginning the first of the month after hire.
Sick time and paid time off begin accruing on day one; sick time can be used immediately.
Paid holidays, including the employee’s birthday, after 90 days.
Paid volunteer time off.
Company-provided equipment.
Access to training, coaching, and mentorship.