Customer Service Representative Insurance
About The Position
AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for its Insurance Call Center team. The role assists members with questions about insurance policies and AAA memberships, identifies personalized solutions, and recommends products and services. Representatives work in a fast-paced, member-focused environment, use multiple systems while listening and multitasking, and participate in ongoing coaching and development. This is a remote position for candidates who reside in Ohio. Training is fully virtual and lasts approximately four months, with full-time hours. After training, employees work full-time hours on a schedule within specified weekday and Saturday operating hours. A company-provided computer and partial internet reimbursement are included. The starting pay is $21.00 per hour, with an additional $1.00 per hour for assessed English/Spanish fluency.
Requirements
- Prior customer service experience.
- Excellent written, verbal, and listening communication skills.
- Ability to multitask and navigate computer systems in real time.
- Flexible, can-do mindset and willingness to adapt to change.
- High school diploma or GED.
- Ability to pass a background check and drug screening.
- Must reside in Ohio.
- Dedicated, quiet remote workspace without interruptions.
- Ability to connect directly to an internet service provider via Ethernet; DSL, satellite, and hotspots are not accepted.
- Internet connection with minimum speeds of 50–100 Mbps download and 10 Mbps upload; modem/router must be in the same room as the computer equipment.
- Ability to maintain productivity and confidentiality in a remote setting.
- Availability during stated business hours and flexibility for possible shift adjustments.
Nice To Haves
- Recent call center experience preferred.
- Spanish fluency is a plus; English/Spanish fluency earns an additional $1.00 per hour following an assessment.
Responsibilities
- Answer inbound calls and assist members with questions about insurance policies and AAA memberships.
- Provide personalized, proactive solutions and recommend relevant products and services.
- Communicate with members in a friendly, helpful, and problem-solving manner.
- Resolve member issues using quick, critical thinking in a non-scripted environment.
- Navigate multiple computer systems and tools while actively listening and multitasking.
- Maintain a positive, adaptable attitude in a fast-paced and evolving environment.
- Participate in ongoing coaching and development.
- Attend virtual team meetings and training sessions.
Benefits
- Comprehensive benefits package.
- Medical, dental, and vision coverage.
- 401(k) savings plan with company match and pension.
- Tuition assistance.
- Floating holidays and PTO for community volunteer programs.
- Paid parental leave.
- Wellness programs.
- Employee discounts on membership, insurance, travel, entertainment, services, and more.
- Growth and advancement opportunities.
- Company-provided computer and partial internet reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
