Person In Charge

PAQ•Lodi, CA

2d•Onsite

About The Position

The Person in Charge (PIC) supervises, delegates, and coordinates Front End employees’ activities while maintaining a friendly and inviting environment for customers. The PIC handles customer concerns and complex sales, oversees cash drawers and department operations, troubleshoots equipment, and performs Customer Service Booth functions. The role also supports employee training, coaching, motivation, and performance monitoring alongside the Front End Manager. The position involves varied hours, including availability on weekends, evenings, and holidays, and typically consists of 8-hour shifts for full-time employees. The work is primarily indoors in a climate-controlled retail environment, with stations at the check stand POS, self-checkout, and count room, and occasional assistance elsewhere in the store. Employees interact constantly with customers and team members in a fast-paced setting and may encounter moving mechanical parts and cleaning chemicals.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Knowledge of store policies, procedures, and safety regulations.
Familiarity with cash handling and payment transactions.
Understanding of customer service practices and strategies for customer engagement.
Strong communication skills for interacting with customers and team members.
Problem-solving and conflict-resolution skills.
Ability to operate POS systems and cashier equipment.
Attention to detail and accuracy in transactions and cash handling.
Basic computer skills for operating the POS system.
Ability to adapt to changing situations, manage multiple demands, and work with diverse personalities.
Ability to make informed decisions quickly in high-pressure environments.
Ability to manage and motivate a team effectively.
Ability to stand and walk for extended periods, typically 8-hour shifts; frequently lift and carry up to 25 pounds and occasionally up to 50 pounds; and perform repetitive reaching, bending, stooping, squatting, and product-handling motions.
Manual dexterity for handling money and operating POS systems, 10-key adding machines, and self-checkout systems.
Ability to maintain clear communication, move efficiently, and sustain physical stamina in a fast-paced environment.
Availability to work weekends, evenings, and holidays.

Nice To Haves

Over two years of experience as a Relief Manager is preferred.
Supervisory experience is a plus.
Previous retail experience is an added advantage.

Responsibilities

Assign duties to combo clerks/cashiers and schedule their work hours and breaks; ensure break schedules are followed.
Maintain department policies and operating procedures and ensure compliance with applicable laws.
Listen to customer complaints, examine returned merchandise, and resolve issues to promote good customer relations.
Assist combo clerks/cashiers with complex sales.
Approve checks written for merchandise purchases in the department.
Replenish cashier and combo clerk/cashier cash drawers with loans from the front-end safe; document cash pulls and deposit them in the safe for bookkeeping.
Verify cash drawers at the end of employees’ shifts.
Troubleshoot equipment issues and select an appropriate course of action.
Perform all Customer Service Booth functions.
Open and close the department according to established procedures and produce required daily reports.
Assist with training new Team Members; coach and motivate employees to promote teamwork.
Support the Front End Manager in monitoring employee performance.
Perform Combo Clerk, Relief Manager, or other assigned duties.