Person In Charge (PIC)

Albertsons Companies•Olympia, WA

5d•$18 - $24•Onsite

About The Position

The Person In Charge (PIC) exemplifies and ensures strong customer service and directs and controls Front End operations in the absence of store management to achieve sales and profit objectives. As a primary customer contact, the PIC provides friendly, courteous, and helpful service. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary operating decisions in support of profitability, efficiency, and superior customer service. When in charge—generally at night—the PIC supervises store employees. The role also performs Cashier-Checker duties and may require working in various store departments. The PIC handles emergencies, customer complaints, and employee or customer accidents; supervises store personnel; monitors customer service and product replenishment on the sales floor; and supports a clean and safe work environment. Cashier duties include operating an electronically scanning register, receiving payments, making change, bagging groceries, and assisting customers with carryout when a Courtesy Clerk is unavailable. The position may also involve basic office functions, closing duties, counting out-of-stock products, and counting tills. The work is performed inside the store, with outdoor work described as rare. The role involves standing constantly, frequent walking, handling and grasping, repetitive motions, and lifting items of varying weights. The PIC may use a step stool when stocking or facing products on high shelves. This is a safety-sensitive position.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service in accordance with company procedures and policies.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when store management is absent.
Maintain familiarity with company policies and procedures.
Supervise the sales floor and monitor customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Assist in maintaining a clean and safe work environment.
Help other cashiers resolve computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register to total customers’ bills.
Receive customer payments and count back the correct change.
Bag groceries and lift bags into grocery carts.
Offer carryout assistance and perform carryout duties when a Courtesy Clerk is unavailable.
May complete the end-of-day closing function in the office.
May count out-of-stock products.
May count tills when other cashier-checkers leave.
Perform other duties as assigned.