Person In Charge (PIC)

Albertsons • North Bend, WA

4d

About The Position

The Person In Charge (PIC) is a primary customer contact who provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make necessary decisions to support profitable, efficient operations and superior customer service. When in charge—generally at night—the PIC supervises store employees and may work in multiple store departments. The PIC also performs Cashier-Checker duties.

The role includes assisting customers and personnel, operating a cash register and related equipment, processing payments and change, bagging groceries, and helping customers carry purchases when a Courtesy Clerk is unavailable. Additional duties may include completing end-of-day office functions, counting out-of-stock products and tills, and other assigned work. The PIC must follow company policies and procedures and applicable laws. This is a safety-sensitive position.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Ability to meet the physical demands described, including standing, walking, lifting, pushing and pulling, reaching, and repetitive handling or grasping.
• Permits or licenses may vary depending on store location and state or county requirements.

Nice To Haves

• Prior experience as a clerk or manager.

Responsibilities

• Provide customer service in accordance with employer procedures and company policy.
• Handle emergencies, customer complaints, and employee or customer accidents appropriately.
• Supervise store personnel when acting in charge of the store.
• Maintain familiarity with company policies and procedures.
• Monitor customer service and product replenishment on the sales floor.
• Restock displays around the checkout area.
• Help maintain a clean and safe store environment.
• Assist cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register to total purchases, receive payment, and count back correct change.
• Bag groceries and lift bags into grocery carts.
• Offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
• Complete end-of-day office functions when assigned.
• Count out-of-stock products when assigned.
• Count tills when other cashier-checkers leave, as needed.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO/Vacation pay accrued based on hours worked
• Paid holidays (9 days annually)
• Bereavement pay
• Retirement benefits (pension and/or 401(k) eligibility), dependent on length of service, hours worked, and applicable collective bargaining agreement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed