Person In Charge (PIC)

Albertsons•Tacoma, WA

1d•Onsite

About The Position

The Person In Charge (PIC), also identified as the Grocery Fourth Person, provides friendly, courteous, and helpful customer service. In the absence of the Store Director and assistant managers, the PIC is in charge of the store and has authority to make necessary operational decisions to support profitability, efficiency, and superior customer service. The PIC generally assumes this responsibility at night and supervises store employees. The role also performs Cashier-Checker duties and may work in multiple store departments. The position is hourly and is assigned to the Front End. It involves customer service, store supervision, checkout operations, stocking and replenishment, basic office functions, and maintaining a clean and safe environment. Work is performed inside the store, with outside work described as rare. The job has substantial standing, frequent walking, and repeated handling and grasping; sitting is allowed on breaks. The position is safety-sensitive.

Requirements

Ability to follow company customer-service procedures.
Demonstrated prior customer-service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to meet the physical demands described, including prolonged standing, frequent walking, and lifting, carrying, pushing, and pulling items at the stated weights and frequencies.
Permits or licenses may vary depending on store location and state or county requirements.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service in accordance with employer procedures and company policy.
Direct and control store operations in the absence of store management, making necessary decisions to support sales, profit, efficiency, and customer service.
Supervise store employees when acting in charge of the store, including in the absence of the Store Director or Assistant Store Director.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Maintain familiarity with company policies and procedures.
Supervise the sales floor to monitor customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe work environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register, total customer bills, accept payment, and provide correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform carry-out tasks when a Courtesy Clerk is unavailable.
May complete end-of-day functions in the office.
May count out-of-stock products and count tills when other cashier-checkers leave.
May work in multiple departments within the store and perform other duties as assigned.