Person In Charge (PIC)
About The Position
The Person In Charge (PIC) exemplifies and ensures strong customer service and directs and controls Front End operations in the absence of store management to achieve sales and profit objectives. As a primary customer contact, the PIC provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has authority to make necessary decisions to support profitable, efficient operations and superior customer service. The PIC generally supervises store employees at night and also performs Cashier-Checker duties. The role may require working in multiple store departments. The position involves customer service, supervising store personnel, supporting checkout operations, handling payments and groceries, responding to emergencies and complaints, and helping maintain a clean and safe store. The job is safety-sensitive and includes frequent standing and walking, repetitive checkout and stocking motions, and handling or moving merchandise and equipment. The work is performed indoors, with rare outdoor work. Pay is listed at $18.28–$24.15 per hour, but will be no less than the applicable local minimum wage; starting rates vary by location, experience, qualifications, and applicable collective bargaining agreements.
Requirements
- Ability to follow company customer-service procedures.
- Demonstrated prior customer-service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
- Ability to perform the described physical duties, including standing, walking, reaching, lifting, carrying, pushing or pulling, and repetitive handling or grasping.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to company procedures and policy.
- Handle emergencies, customer complaints, and employee or customer accidents appropriately; supervise store personnel when in charge.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replace stock in displays surrounding the checkout area.
- Help maintain a clean and safe work environment.
- Assist other cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customer bills.
- Receive customer payments and count back correct change.
- Bag groceries, lift bags into grocery carts, offer carry-out assistance, and perform carry-out when a Courtesy Clerk is unavailable.
- May complete the end-of-day office function.
- May count out-of-stock product.
- May count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/vacation pay accrued based on hours worked
- Paid holidays (the description states 9 days annually in one section and between 7–9 days annually in another)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility, depending on eligibility terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
