Person In Charge (PIC)

Albertsons Companies•North Bend, WA

4d•$19 - $28

About The Position

The Person In Charge (PIC) provides friendly, courteous, and helpful service as a primary contact for customers. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary operating decisions focused on profitability, efficiency, and customer service. When in charge, generally at night, the PIC supervises store employees. The position also performs Cashier-Checker duties and may require work in many store departments. The PIC handles customer service and complaints, emergencies, and employee or customer accidents; supervises store personnel and the sales floor; supports replenishment and checkout-area displays; helps maintain a clean and safe store; assists cashiers with equipment issues; and performs basic office functions. Cashier duties include operating a scanning register, receiving payment and giving correct change, bagging groceries, and assisting with carry-out when a Courtesy Clerk is unavailable. The PIC may also complete end-of-day office functions, count out-of-stock products, and count tills. The role is performed almost entirely indoors, with rare outdoor work. It involves frequent standing and walking and regular handling, reaching, and repetitive motions. The position is safety-sensitive. Permits or licenses vary by store location and state or county requirements.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to company procedures and policy.
Take charge of store operations when the Store Manager and First and Second Assistant Managers are absent, making necessary operating decisions.
Supervise store employees and the sales floor, monitoring customer service and product replenishment.
Handle emergencies, customer complaints, and employee or customer accidents.
Maintain familiarity with company policies and procedures.
Restock displays around the checkout area.
Help maintain a clean and safe work environment.
Assist other cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register, total purchases, receive payment, and give correct change.
Bag groceries, lift bags into grocery carts, offer carry-out assistance, and perform carry-out when a Courtesy Clerk is unavailable.
Complete end-of-day office functions when assigned.
Count out-of-stock products when assigned.
Count tills when other cashier-checkers leave.
Perform other duties as assigned.