Person In Charge (PIC) Spokane WA

Albertsons • Spokane, WA

4d • Onsite

About The Position

The Person In Charge (PIC) provides friendly, courteous, and helpful customer service and directs the store’s Front End in the absence of store management to support sales, profit, efficiency, and service objectives. During the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and may make necessary operating decisions. When in charge, generally at night, the PIC supervises store employees and may work in various store departments. The PIC also performs Cashier-Checker duties.

The role involves supervising the sales floor, helping customers and employees, operating a cash register and scanner, handling payments and change, bagging groceries, and assisting with carry-out when a Courtesy Clerk is unavailable. The PIC may also perform office functions, complete end-of-day tasks, count out-of-stock products, or count tills. The position is performed entirely indoors, with rare outdoor work, and involves frequent standing and walking as well as regular handling, reaching, pushing, and pulling. Safety-sensitive duties are part of the role.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Ability to meet the physical demands described, including frequent standing and walking and handling, reaching, and moving items.

Nice To Haves

• Prior experience as a clerk or manager.

Responsibilities

• Provide customer service in accordance with company procedures and policy.
• Direct and control Front End operations in the absence of store management.
• Take charge of the store and make necessary operating decisions when designated in charge.
• Supervise store personnel when the Store Manager and Assistant Managers are absent.
• Respond appropriately to emergencies, customer complaints, and employee or customer accidents.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor customer service and product replenishment.
• Restock displays around the checkout area.
• Help maintain a clean and safe work environment.
• Assist cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register, accept payment, and provide correct change.
• Bag groceries and lift bags into grocery carts.
• Offer carry-out assistance and perform carry-out when a Courtesy Clerk is unavailable.
• May complete end-of-day functions in the office.
• May count out-of-stock products and tills when other cashier-checkers leave.
• Perform Cashier-Checker duties and other assigned duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO/Vacation pay accrued based on hours worked
• Nine paid holidays annually
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility, depending on eligibility and applicable terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed