Person In Charge (PIC) Spokane Valley, WA
About The Position
The Person In Charge (PIC) provides friendly, courteous, and helpful customer service as a primary customer contact. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make necessary operating decisions to support profitability, efficiency, and superior customer service. When in charge—generally at night—the PIC supervises store employees. The role also performs Cashier-Checker duties and may require working in various store departments. The PIC handles customer purchases at an electronically scanning cash register, accepts payment, gives correct change, bags groceries, and assists customers with carry-out when a Courtesy Clerk is unavailable. The role also supports store operations through supervising the sales floor, maintaining checkout-area stock, assisting cashiers with equipment problems, performing basic office functions, and helping maintain a clean and safe work environment. Closing-day functions, out-of-stock counts, and till counts may also be assigned. The job is performed primarily indoors, with rare outdoor work. The position involves regular standing and walking, frequent handling and repetitive motions, customer and employee interaction, and lifting, carrying, pushing, and pulling items of varying weights. It is safety-sensitive. The listed duties and requirements may vary by store, and reasonable accommodation is available for qualified individuals with disabilities who can meet the overall job requirements.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to company procedures and policy.
- Take charge of the store during the absence of the Store Manager and First and Second Assistant Managers, making necessary operating decisions.
- Supervise store employees when in charge, including all store employees during the absence of the Store Director or Assistant Store Director.
- Handle emergencies, customer complaints, and employee or customer accidents.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replace stock in displays surrounding the checkout area.
- Help maintain a clean and safe work environment.
- Assist other cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customer bills.
- Receive payment and count back correct change.
- Bag groceries and lift bags into grocery carts.
- Offer carry-out assistance and perform carry-out when a Courtesy Clerk is unavailable.
- May complete the office close-of-day function.
- May count out-of-stock product and count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO or vacation pay accrued based on hours worked
- Paid holidays (9 days annually in the position-specific benefits statement; the general pay transparency statement says 8–9 days annually)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
