Person In Charge (PIC) Spokane WA

Albertsons Companies•Spokane, WA

1d•$17 - $23•Onsite

About The Position

The Person In Charge (PIC) exemplifies and ensures strong customer service and directs and controls the Front End in the absence of store management to achieve sales and profit objectives. As a primary contact for customers, the PIC provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make necessary decisions to operate it efficiently, profitably, and with superior customer service. When in charge—generally at night—the PIC supervises store employees. The PIC also performs Cashier-Checker duties and may be required to work in many store departments. The role includes responding appropriately to emergencies, complaints, and accidents; supervising personnel; monitoring customer service and product replenishment; helping maintain a clean and safe store; assisting cashiers with equipment issues; performing basic office functions; operating a cash register; processing payments and making change; bagging groceries; and helping customers carry out purchases when a Courtesy Clerk is unavailable. The PIC may also complete end-of-day office functions, count out-of-stock products, and count tills. The work is primarily indoors, with rare outdoor work. The position involves standing constantly, walking frequently, handling and grasping items and performing repetitive motions constantly, and lifting, carrying, pushing, and pulling items at varying weights and frequencies. The job is safety-sensitive. The stated pay range is $17.38 to $22.71 per hour, subject to local minimum wage and variation based on factors including location, experience, qualifications, and applicable collective bargaining agreements.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, reaching, and repetitive handling tasks.
Permits or licenses may vary depending on store location and state or county requirements.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to the employer’s procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when store management is absent.
Maintain familiarity with company policies and procedures.
Monitor the sales floor for customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe work environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register to total customer bills.
Receive customer payments and count back correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
Complete end-of-day office functions when required.
Count out-of-stock products when required.
Count tills when other cashier-checkers leave.
Perform Cashier-Checker duties and other assigned duties.
Work in various store departments as required.