Person In Charge (PIC) Cheney, WA
About The Position
The Person In Charge (PIC) provides friendly, courteous, and helpful customer service and directs store operations when the Store Manager and First and Second Assistant Managers are absent. In that capacity, the PIC has authority to make necessary decisions to support store profitability, efficiency, and customer service, and supervises store employees. The role also performs Cashier-Checker duties and may work in multiple store departments. The PIC supervises the sales floor, addresses customer and employee needs, handles emergencies and complaints, supports checkout operations, and helps maintain a clean and safe store. Additional duties may include office functions, closing the day, counting out-of-stock products or tills, and other assigned tasks. The position is safety-sensitive and involves working entirely inside the store, with rare outdoor work.
Requirements
- Ability to follow company customer-service procedures.
- Demonstrated prior customer-service skills or related experience.
- Ability to interact with customers and coworkers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to company procedures and policy.
- Direct store operations and supervise store employees when store management is absent.
- Handle emergencies, customer complaints, and employee or customer accidents appropriately.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor service and product replenishment.
- Replace stock in displays around the checkout area.
- Help maintain a clean and safe work environment.
- Assist cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customer purchases.
- Receive customer payments and count back correct change.
- Bag groceries, lift bags into grocery carts, and offer or provide carry-out assistance when a Courtesy Clerk is unavailable.
- May complete the office close-of-day function.
- May count out-of-stock products.
- May count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO or vacation pay accrued based on hours worked
- Paid holidays (9 days annually in the position-specific benefits statement; 8–9 days annually in the general pay-transparency statement)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
- May be eligible for a quarterly bonus
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
