Person In Charge (PIC) Cheney, WA

Albertsons•Cheney, WA

About The Position

The Person In Charge (PIC) provides friendly, courteous, and helpful customer service and directs the store’s Front End when store management is absent. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary operational decisions to support profitability, efficiency, and superior customer service. The PIC generally performs this role at night, supervises store employees while in charge, and also performs Cashier-Checker duties. The position may require working in various store departments. The PIC oversees customer service, store personnel, sales-floor service and product replenishment, and helps maintain a clean and safe work environment. Cashier-related work includes scanning purchases, receiving payment, returning correct change, bagging groceries, and assisting customers with carryout when a Courtesy Clerk is unavailable. Other duties may include basic office functions, resolving register or scanner issues, completing end-of-day functions, counting out-of-stock products or tills, and other assigned tasks. The role is performed primarily indoors and includes frequent standing and walking, regular product handling and stocking, and use of store equipment.

Requirements

Ability to follow company customer-service procedures.
Demonstrated prior customer-service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Permits or licenses may vary depending on store location and state or county requirements.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to company procedures and policy.
Direct store operations in the absence of the Store Manager and First and Second Assistant Managers, making necessary decisions to support store profitability, efficiency, and customer service.
Supervise store employees when in charge, including all store employees during the absence of the Store Director or Assistant Store Director.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Maintain familiarity with company policies and procedures.
Supervise the sales floor to monitor customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe work environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronic scanning cash register, receive customer payments, and count back correct change.
Bag groceries and lift bags into customers’ carts.
Offer carryout assistance and perform carryout when a Courtesy Clerk is unavailable.
Possibly complete end-of-day office functions, count out-of-stock products, or count tills when other cashier-checkers leave.
Perform Cashier-Checker duties and other assigned duties.