Person In Charge (PIC)

Albertsons • Tumwater, WA

3d

About The Position

The Person In Charge (PIC) exemplifies and ensures strong customer service and directs and controls Front End operations to help achieve sales and profit objectives. As a primary contact for customers, the PIC provides friendly, courteous, and helpful service. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary operating decisions. When in charge, generally at night, the PIC supervises store employees and may work in many store departments. The role also performs Cashier-Checker duties.

The PIC handles customer service, store personnel supervision, checkout operations, and a range of store support tasks. The role may involve emergencies, customer complaints, accidents, stocking, cleaning, cash handling, basic office functions, and assisting customers with carrying out purchases. Permits or licenses vary according to store location and state or county requirements.

The position is performed 100% inside, with rare outdoor work. Exposure to temperature extremes is not applicable; contact with chemicals such as mild detergents or glass cleaner is seldom. The role has physical demands including standing constantly, frequent walking, repeated reaching and handling, lifting and pushing or pulling items, and occasional bending, stooping, twisting, crouching, and squatting. A step stool may be used when stocking or facing products on high shelves.

The stated pay range is $18.28–$24.15 per hour, but not less than the local minimum wage. Starting rates vary based on factors including location, experience, qualifications, and applicable collective bargaining agreement terms. Depending on length of service, hours worked, and any applicable agreement, benefits may include medical, dental, vision, disability and life insurance; sick pay; PTO or vacation pay; nine paid holidays annually; bereavement pay; and retirement benefits, including pension and/or 401(k) eligibility.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Ability to meet the listed physical demands, including standing, walking, lifting, carrying, pushing, pulling, reaching, and handling or grasping items.
• Permits or licenses may be required depending on store location and state or county requirements.

Nice To Haves

• Prior experience as a clerk or manager.

Responsibilities

• Provide customer service according to employer procedures and company policy.
• Direct and control Front End operations in the absence of store management to support sales and profit objectives.
• Take charge of the store in the absence of the Store Manager and First and Second Assistant Managers, making necessary operating decisions.
• Supervise store employees when in charge, including in the absence of the Store Director or Assistant Store Director.
• Handle emergencies, customer complaints, and employee or customer accidents.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor customer service and product replenishment.
• Replace stock in displays surrounding the checkout area.
• Assist in maintaining a clean and safe work environment.
• Assist cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register, receive customer payments, and count back correct change.
• Bag groceries and lift bags into grocery carts.
• Offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
• May complete the end-of-day function in the office.
• May count out-of-stock product.
• May count tills when other cashier-checkers leave.
• Perform Cashier-Checker duties and other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO or vacation pay accrued based on hours worked
• Nine paid holidays annually
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility, depending on eligibility terms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed