Person In Charge (PIC)

Albertsons•Issaquah, WA

10d

About The Position

The Person In Charge (PIC) is a primary customer contact who provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make decisions needed to operate it effectively, profitably, and with superior customer service. When in charge, generally at night, the PIC supervises store employees. The role also performs Cashier-Checker duties and may require work in many store departments. The PIC handles customer service, store operations, checkout, and basic office tasks. The position may involve emergencies, customer complaints, accidents, checkout equipment issues, closing tasks, and inventory counts. The role is classified as safety-sensitive. Permits and licenses vary according to store location and state or county requirements. The stated pay range is $19.38 to $28.15 per hour, but no less than the local minimum wage. Starting rates vary based on factors including location, experience, qualifications, and applicable collective bargaining agreements. Depending on length of service, hours worked, and applicable agreements, benefits may include medical, dental, vision, disability and life insurance; sick pay and PTO/vacation pay accrued based on hours worked; nine paid holidays annually; bereavement pay; and retirement benefits (pension and/or 401(k) eligibility).

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to meet the physical demands described, including standing and reaching frequently, walking, handling and grasping items, and lifting items of varying weights.
Permits or licenses may be required depending on store location and state or county requirements.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service in accordance with employer procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when acting in charge of the store.
Maintain familiarity with company policies and procedures.
Monitor the sales floor for customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe store work environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronic scanning cash register to total customer purchases.
Receive customer payments and count back correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform carry-out duties if a Courtesy Clerk is unavailable.
May complete the office close-of-day function.
May count out-of-stock products and tills when other cashier-checkers leave.
Perform other duties as assigned.