Person In Charge (PIC)

Albertsons • Issaquah, WA

1d • Onsite

About The Position

The Person In Charge (PIC) provides friendly, courteous, and helpful service as a primary customer contact. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary operating decisions. When in charge, generally at night, the PIC supervises store employees and may work in various store departments. The role also performs Cashier-Checker duties.

The PIC handles customer service and store operations in accordance with company policies, including responding to emergencies and complaints, supervising personnel, monitoring the sales floor, supporting cashiers, maintaining a clean and safe environment, and carrying out cashier duties. Additional tasks may include basic office functions, closing procedures, counting out-of-stock products or tills, and other assigned duties.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.

Nice To Haves

• Prior experience as a clerk or manager.

Responsibilities

• Provide customer service according to employer procedures and company policy.
• Handle emergencies, customer complaints, and employee or customer accidents appropriately.
• Supervise store personnel when serving as the person in charge.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor and monitor customer service and product replenishment.
• Replace stock in displays surrounding the checkout area.
• Assist in maintaining a clean and safe store work environment.
• Assist other cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register, receive customer payments, and count back correct change.
• Bag groceries and lift bags into grocery carts.
• Offer carry-out assistance and perform it when a Courtesy Clerk is unavailable.
• May complete end-of-day closing functions in the office.
• May count out-of-stock products and tills when other cashier-checkers leave.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO/Vacation pay accrued based on hours worked
• Nine paid holidays annually
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility, depending on applicable terms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed