Person In Charge (PIC)

Albertsons Companies•Anchorage, AK

4d•Onsite

About The Position

The Person In Charge (PIC) is a primary contact for Safeway customers and provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make necessary operating decisions in support of profitability, efficiency, and superior customer service. While in charge—generally at night—the PIC supervises store employees. The role also includes Cashier-Checker duties and may require working in multiple store departments. The PIC provides customer service, handles store emergencies and complaints, supervises store personnel and the sales floor, and assists with checkout and office functions. The position involves operating a scanning cash register, receiving and returning payments, bagging groceries, and supporting customers with carry-out when a Courtesy Clerk is unavailable. Duties may also include closing the day, counting out-of-stock products, and counting tills. The employer may provide reasonable accommodation for qualified individuals with disabilities who can meet the overall job requirements.

Requirements

Ability to follow company customer-service procedures.
Demonstrated prior customer-service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Permits or licenses may vary based on store location and state or county requirements.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to employer procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents, and supervise store personnel.
Maintain familiarity with company policies and procedures.
Supervise the sales floor to monitor customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe work environment.
Assist other cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register to total customer bills.
Receive customer payments and count back the correct change.
Bag groceries, place bags in grocery carts, offer carry-out assistance, and perform carry-out when a Courtesy Clerk is unavailable.
Complete the close-of-day function in the office when required.
Count out-of-stock product when required.
Count tills when other cashier-checkers leave.
Perform other duties as assigned.
Work in multiple store departments as required.