Person In Charge (PIC)
About The Position
The Person In Charge (PIC) is a primary customer contact who provides friendly, courteous, and helpful service. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make decisions needed to operate it efficiently, profitably, and with superior customer service. When in charge—generally at night—the PIC supervises store employees. The PIC also performs Cashier-Checker duties and may be required to work in various store departments. The role includes customer service, responding to emergencies and complaints, supervising store personnel, monitoring sales-floor service and product replenishment, assisting with checkout and register issues, and performing basic office functions. Cashier duties include operating a scanning register, processing payments and change, bagging groceries, and helping customers carry purchases when a Courtesy Clerk is unavailable. The PIC may also perform end-of-day office functions, count out-of-stock product, or count tills. The position is performed almost entirely inside, with rare work outside. The job involves standing, walking, reaching, lifting, carrying, pushing and pulling, repetitive handling and grasping, and frequent interaction with customers and coworkers. The role is safety-sensitive. Pay is listed as $27.85 per hour, but will be no less than the local minimum wage; starting rates vary based on location, experience, qualifications, and applicable collective bargaining agreements. Benefits may depend on length of service, hours worked, and applicable agreements.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and coworkers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to company procedures and policies.
- Handle emergencies, customer complaints, and employee or customer accidents appropriately.
- Supervise store personnel when acting as the person in charge.
- Maintain familiarity with company policies and procedures.
- Monitor sales-floor service and product replenishment.
- Replace stock in displays surrounding the checkout area.
- Help maintain a clean and safe store work environment.
- Assist other cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customer bills.
- Receive payment and count back correct change.
- Bag groceries and lift bags into grocery carts.
- Offer carry-out assistance and perform it when a Courtesy Clerk is unavailable.
- May complete the end-of-day office function.
- May count out-of-stock product.
- May count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/vacation pay accrued based on hours worked, or Flexible Time Off
- Paid holidays (8–9 days annually; the position-specific section states 9 days annually)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
- May be eligible for a quarterly bonus
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
