Person In Charge (PIC) Spokane Valley, WA

Albertsons•Spokane Valley, WA

3d•Onsite

About The Position

The Person In Charge (PIC) provides friendly, courteous, and helpful service as a primary contact for customers. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary decisions to operate it efficiently, profitably, and with superior customer service. When in charge, generally at night, the PIC supervises store employees. The role also performs Cashier-Checker duties and may require working in many store departments. The PIC handles customer service and store operations, including responding to emergencies, complaints, and accidents; supervising personnel; monitoring the sales floor; and helping maintain a clean and safe work environment. Cashier duties include operating a scanning register, receiving payment, making change, bagging groceries, and helping customers carry out purchases when a Courtesy Clerk is unavailable. The position may also include basic office functions, closing duties, counting out-of-stock products or tills, and other assigned duties. The work is primarily indoors, with rare outdoor work. The role requires prolonged standing, frequent walking, repeated handling and grasping, and lifting, carrying, pushing, and pulling items of varying weights. Tools and equipment include carts, a box cutter, cleaning supplies, a telephone/intercom, cash register, credit-card scanner, computer, pallet jack, and bailer. This is a safety-sensitive position. The stated pay range is $17.38 to $20.71 per hour, but not less than the local minimum wage. Starting rates vary based on factors such as location, experience, qualifications, and applicable collective bargaining agreements. Depending on length of service, hours worked, and applicable agreements, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to meet the physical demands described, including prolonged standing, frequent walking, and lifting, carrying, pushing, and pulling.
Permits or licenses may vary depending on store location and state or county requirements.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service in accordance with employer procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when serving as the person in charge.
Maintain familiarity with company policies and procedures.
Supervise the sales floor and monitor customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe store work environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register, receive customer payments, and count back correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
Complete end-of-day office functions when assigned.
Count out-of-stock products when assigned.
Count tills when other cashier-checkers leave.
Perform Cashier-Checker duties and other duties as assigned.