Person in Charge (PIC)

Community Food Coop • Bellingham, WA

6d

About The Position

The Person in Charge (PIC) helps ensure smooth daily operations and excellent customer service at the Community Food Co-op. In addition to performing regular cashier duties, the PIC helps maintain a safe and secure store, responds to emergencies, customer incidents, and staffing call-outs, and serves as the primary contact for escalated customer service issues when store or department managers are unavailable. The role is not a formal supervisory position, but the PIC may direct staff as needed to support an efficient, positive, and customer-focused shopping experience.

This is a non-exempt, union-represented position at Classification Level 3. The position reports to the Front End Department Managers. Employment terms, including wages, benefits, and working conditions, are governed by the collective bargaining agreement between the Community Food Co-op and Teamsters Local 231.

Requirements

• Prior customer service or cashiering experience.
• Ability to remain calm and take leadership during emergencies or escalated situations.
• Strong interpersonal and communication skills, with a focus on inclusivity and professionalism.
• Proficiency in basic math and money handling.
• Maintain current CPR, First Aid, and Bloodborne Pathogen (BBP) certifications; training may be provided.
• Ability to explain Co-op membership and assist with sign-ups.
• Must be at least 18 years of age.

Nice To Haves

• Experience managing customer service issues.
• POS experience.

Responsibilities

• Deliver friendly, professional, and inclusive service to customers.
• Maintain current knowledge of store promotions, product information, policies, and procedures.
• Use de-escalation techniques to handle challenging customer interactions respectfully.
• Ensure appropriate front-end coverage, coordinate breaks, and guide team productivity.
• Communicate shift needs and staffing call-outs to appropriate managers.
• Support cashier and curbside operations as needed and serve as a resource for staff across departments.
• Lead responses to security, safety, and emergency situations when store leadership is unavailable.
• Complete reports for customer or staff injuries and disruptive incidents.
• Monitor store appearance and adherence to policies, notifying appropriate managers when needed.
• Follow Co-op procedures for addressing shoplifting, drug use, and inappropriate behavior.
• Perform regular cashier duties and follow cash-handling and refund protocols.
• Approve overrides and refunds as needed and report concerns to management.
• Support onboarding and training of front-end team members.
• Identify and communicate staffing, training, and process improvement needs.
• Participate in staff meetings and training opportunities.
• Perform other tasks and responsibilities as assigned.

Benefits

• Up to 25% staff discount and access to wholesale orders.
• Medical, dental, vision, and supplemental insurance options.
• 401(k) with employer match.
• Paid time off.
• Pay on Demand.
• Potential year-end bonus.
• Access to an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed