Person In Charge (PIC)

Albertsons • Baton Rouge, LA

1d

About The Position

The Person In Charge (PIC) oversees store operations during assigned shifts and ensures the store operates safely, efficiently, and in compliance with company standards. Acting on behalf of the Store Director and Assistant Store Director when they are absent, the PIC provides leadership to store associates, supports department operations, delivers excellent customer service, and resolves operational issues promptly. The role works in a fast-paced retail environment and requires flexible scheduling, including evenings, weekends, and holidays.

The PIC directs and supports department managers and associates, monitors store conditions and product availability, supports merchandising and company initiatives, and helps ensure the store meets customer service, safety, food safety, cash handling, security, and loss prevention requirements. Physical requirements include standing and walking for extended periods; occasionally lifting, pushing, pulling, and carrying up to 50 pounds; bending, stooping, reaching, and climbing as needed; and working in varying store temperatures.

Requirements

• High school diploma or equivalent.
• Previous retail, grocery, or supervisory experience.
• Strong leadership and decision-making skills.
• Excellent communication and customer service abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong organizational skills and ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Effective conflict resolution and problem-solving abilities.
• Strong verbal and written communication skills.
• Knowledge of safety, food safety, and store compliance standards.
• Ability to stand and walk for extended periods.
• Ability to lift, push, pull, and carry up to 50 pounds occasionally.
• Ability to bend, stoop, reach, and climb as needed.
• Ability to work in varying temperatures throughout store environments.

Nice To Haves

• Experience serving in a leadership role within a grocery or retail environment.
• Experience managing multiple departments or teams.
• Knowledge of merchandising, labor management, and store operations.

Responsibilities

• Assume leadership responsibility for the store during assigned shifts.
• Monitor store cleanliness, merchandising, and safety standards, and conduct routine store walks to identify and address operational concerns.
• Ensure departments are properly staffed and operating efficiently.
• Support execution of company programs, promotions, and operational initiatives.
• Provide direction and support to department managers and associates, communicate priorities, and ensure tasks are completed according to company expectations.
• Promote teamwork, accountability, and a positive work environment; assist with coaching associates and reinforcing company policies and procedures.
• Serve as the primary leadership contact during assigned shifts.
• Promote a customer-first culture and respond professionally to customer questions, concerns, and complaints.
• Resolve customer issues promptly and support customer service initiatives and community relations efforts.
• Ensure compliance with company policies, food safety standards, and regulatory requirements.
• Monitor workplace safety, address hazards immediately, and respond to emergencies, incidents, and safety concerns as necessary.
• Follow and enforce cash handling, security, and loss prevention procedures.
• Monitor sales floor conditions and product availability; support merchandising standards and promotional execution.
• Ensure key displays and seasonal programs are maintained.
• Assist departments in maintaining in-stock conditions and presentation standards.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED