Person In Charge (PIC)

Albertsons•Bremerton, WA

About The Position

The Person In Charge (PIC), also identified as the Grocery Fourth Person, provides friendly, courteous, and helpful customer service. During the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make decisions needed to operate it effectively, profitably, and with superior customer service. When in charge—generally at night—the PIC supervises store employees. The role also performs Cashier-Checker duties and may require working in various store departments. The PIC handles customer and employee concerns and emergencies, oversees the sales floor and store personnel, supports checkout operations, maintains store cleanliness and safety, and performs assigned office and cash-handling duties. Physical demands include prolonged standing, frequent walking, repetitive handling and grasping, and lifting, carrying, pushing, or pulling items of varying weights. Work is almost entirely indoors, with rare outdoor work and seldom exposure to mild cleaning chemicals.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to perform the physical demands described, including prolonged standing and lifting, carrying, pushing, or pulling items.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service in accordance with employer procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when the Store Manager and Assistant Managers are absent.
Maintain familiarity with company policies and procedures.
Monitor the sales floor for customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe store environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register, receive customer payments, and provide correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform it when a Courtesy Clerk is unavailable.
Complete the close-of-day function in the office when assigned.
Count out-of-stock product when assigned.
Count tills when other cashier-checkers leave, as assigned.
Perform Cashier-Checker duties and other duties as assigned.
Work in various store departments as needed.