Person In Charge (PIC)
About The Position
The Grocery Fourth Person, also known as the Person In Charge (PIC), provides friendly, courteous, and helpful customer service. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary decisions to operate it efficiently, profitably, and with superior customer service. When in charge, generally at night, the PIC supervises store employees and also performs Cashier-Checker duties. The PIC may be required to work in multiple store departments. This is a safety-sensitive position. Work is performed entirely inside the store, with rare outdoor work. The job may involve occasional exposure to mild detergents or glass cleaner. Safeway provides reasonable accommodation for qualified individuals with disabilities who can meet the overall job requirements.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and coworkers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to employer procedures and company policy.
- Handle emergencies, customer complaints, and employee or customer accidents, and supervise store personnel as required.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replace stock in displays around the checkout area.
- Help maintain a clean and safe store environment.
- Assist cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register, total customer bills, receive payments, and count back correct change.
- Bag groceries and lift bags into carts; offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
- Complete end-of-day office functions when required.
- Count out-of-stock product when required.
- Count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/Vacation pay accrued based on hours worked
- Nine paid holidays annually
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility, depending on service, hours worked, and applicable collective bargaining agreement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
