Person In Charge (PIC) Coeur d' Alene ID

Albertsons Companies•Coeur d'Alene, ID

12h•Onsite

About The Position

The Person In Charge (PIC) exemplifies and ensures strong customer service and directs and controls Front End operations in the absence of store management to achieve sales and profit objectives. The PIC is a primary customer contact, providing friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and may make necessary decisions to support profitable, efficient operations and superior customer service. The PIC generally performs this role at night and supervises store employees while in charge. The PIC also performs Cashier-Checker duties and may be required to work in multiple store departments. Duties include cashiering, supporting customers and employees, maintaining the sales floor, and assisting with store operations. The position is safety-sensitive and includes physical activity such as prolonged standing, frequent walking, lifting, pushing and pulling, reaching, and repetitive handling and grasping. The position is based in a store environment that is 100% indoors, with rare outdoor work. Chemicals such as mild detergents or glass cleaner are used seldom. Starting rates vary according to location, experience, qualifications, and any applicable collective bargaining agreement. Depending on length of service, hours worked, and applicable collective bargaining agreements, benefits may include medical, dental, vision, disability, and life insurance; accrued sick pay and PTO/vacation pay; nine annual paid holidays; bereavement pay; and retirement benefits through pension and/or 401(k) eligibility.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and coworkers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to meet the physical demands of the job, including lifting, standing, bending, and other listed activities.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to company procedures and policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Supervise store personnel when the Store Director or Assistant Store Director is absent.
Maintain familiarity with company policies and procedures.
Supervise the sales floor to monitor customer service and product replenishment.
Replace stock in displays around the checkout area.
Help maintain a clean and safe work environment in the store.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register to total customers' purchases.
Receive customer payments and count back correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform it when a Courtesy Clerk is unavailable.
Complete end-of-day office functions when assigned.
Count out-of-stock product when assigned.
Count tills when other cashier-checkers leave.
Perform other duties as assigned.