Person In Charge (PIC)

Albertsons Companies•Spokane Valley, WA

4d•$17 - $23

About The Position

The Person In Charge (PIC) exemplifies and ensures strong customer service and directs the store’s Front End operation in the absence of store management to support sales, profit, efficiency, and customer service objectives. As a primary customer contact, the PIC provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store, makes necessary operational decisions, and supervises store employees, generally during evening hours. The role also performs Cashier-Checker duties and may require work in multiple store departments. The PIC responds to emergencies, complaints, and accidents; supervises the sales floor and personnel; supports checkout operations; assists with basic office functions; and helps maintain a clean and safe store. The role may also include closing procedures, inventory counts, and other assigned duties.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to meet the physical demands described, including standing, walking, lifting, pushing and pulling, reaching, and repetitive handling and grasping.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to company procedures and policy.
Take charge of store operations and supervise all store personnel when the Store Director or Assistant Store Director is absent.
Handle emergencies, customer complaints, and employee or customer accidents appropriately.
Maintain familiarity with company policies and procedures.
Supervise the sales floor and monitor customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Help maintain a clean and safe work environment.
Assist other cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register, total customer bills, receive payments, and give correct change.
Bag groceries and lift bags into grocery carts; offer carry-out assistance and provide it when a Courtesy Clerk is unavailable.
Complete end-of-day office functions when required.
Count out-of-stock products when required.
Count tills when other cashier-checkers leave.
Perform other duties as assigned.