Person In Charge (PIC)

Albertsons•Woodinville, WA

About The Position

The Person In Charge (PIC) provides customers with friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC takes charge of the store and has analogous authority to make necessary decisions to operate it efficiently, profitably, and with superior customer service. When in charge, generally at night, the PIC supervises store employees and acts as a Cashier-Checker. The role may also require working in multiple store departments. The PIC handles customer service and operational responsibilities, including supervising store personnel, monitoring service and product replenishment on the sales floor, supporting checkout operations, and helping maintain a clean and safe store. The position is safety-sensitive. Permits and licenses vary according to store location and state or county requirements. The job is performed almost entirely indoors, with rare outdoor work. Temperature extremes are not applicable, and exposure to chemicals such as mild detergents or glass cleaner is seldom. The role requires frequent standing and walking, handling and repetitive movements, and lifting, carrying, and pushing or pulling items of varying weights. Sitting is allowed on breaks. Safeway states that it will provide reasonable accommodation for qualified individuals with disabilities who can meet the overall job requirements.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Ability to meet the physical demands of the role, including standing, walking, lifting, carrying, pushing or pulling, reaching, and repetitive handling and grasping.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service according to employer procedures and company policy.
During the absence of the Store Manager and First and Second Assistant Managers, take charge of store operations and make necessary decisions within the role's authority.
Supervise all store personnel when in charge, including in the absence of the Store Director or Assistant Store Director.
Appropriately handle emergencies, customer complaints, and employee or customer accidents.
Maintain familiarity with company policies and procedures.
Supervise the sales floor and monitor customer service and product replenishment.
Replace stock in displays surrounding the checkout area.
Assist in maintaining a clean and safe work environment.
Assist other cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register to total customers' bills.
Receive customer payments and count back correct change.
Bag groceries and lift bags into grocery carts.
Offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
May complete the close-of-day function in the office.
May count out-of-stock product.
May count tills when other cashier-checkers leave.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Sick pay accrued based on hours worked
PTO/Vacation pay accrued based on hours worked
Nine paid holidays annually
Bereavement pay
Retirement benefits, including pension and/or 401(k) eligibility, depending on applicable conditions