Person In Charge (PIC)
About The Position
The Person In Charge (PIC) provides friendly, courteous, and helpful customer service as a primary contact for customers. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make necessary decisions to support store profitability, efficiency, and superior customer service. When in charge—generally at night—the PIC supervises store employees. The position also performs Cashier-Checker duties and may require working in various store departments. The PIC handles customer service, store operations, checkout duties, and basic office functions. The role includes responding to emergencies and complaints, supervising store personnel, monitoring the sales floor, maintaining a clean and safe environment, assisting cashiers with equipment issues, processing customer purchases, and helping customers with groceries. The position may also include closing-day tasks, counting out-of-stock products, and counting tills.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to company procedures and policy.
- Handle emergencies, customer complaints, and employee or customer accidents, and supervise store personnel.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replace stock in displays around the checkout area.
- Help maintain a clean and safe store environment.
- Assist cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customer purchases.
- Receive customer payments and count back correct change.
- Bag groceries and place bags in grocery carts; offer carry-out assistance and perform it when a Courtesy Clerk is unavailable.
- May complete the end-of-day closing function in the office.
- May count out-of-stock products.
- May count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO or vacation pay accrued based on hours worked; flexible time off may apply
- Paid holidays
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
- May be eligible for a quarterly bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
