Permit Coordinator

UGI Corporation • Westfield, MA

3d

About The Position

The Permit Coordinator manages administrative processing of permits, licenses, and related approvals for propane installations across AmeriGas Region 2: New York, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, and Rhode Island. The role handles permits from application and fee payment through inspection and close-out, following company procedures and jurisdiction requirements under the direction of the Director of Territory Operations. The coordinator keeps territory sales representatives, operations coordinators, and field teams informed of permit status and provides general administrative support to the region as assigned.

The position requires coordinating applications and supporting documentation with local, county, and state authorities; processing fees; arranging inspections; maintaining permit records and trackers; and monitoring renewals and deadlines. It also includes travel within the region to municipal offices, fire departments, and job sites, and filing annual Vermont excess-weight permits. The listed functions are not exhaustive, and all work must comply with applicable laws, regulations, and company policies, including its Code of Ethics and Standards of Business Conduct.

This position involves up to 25% travel within Region 2, with occasional overnight stays. The stated pay is $24.00 per hour, with possible eligibility for performance-based bonuses or commissions depending on the position. Benefits-eligible employees may receive medical, dental, and vision coverage; flexible spending and health savings accounts; retirement savings plans such as 401(k); parental and military leave; vacation or paid time off; sick leave as required by state law; paid holidays; and disability coverage. Benefits are subject to eligibility and applicable conditions.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in permit coordination, administrative coordination, or office support.
• Valid driver’s license and a driving record that meets company standards.
• Working knowledge of municipal permitting processes for building, gas/plumbing, and fire departments, or the ability to learn them quickly.
• Proficiency in Microsoft Outlook, Excel, and Word, and Adobe Acrobat for completing and uploading forms.
• Ability to navigate online government permit portals.
• Strong written and verbal communication skills, including professional communication by phone, email, and in person.
• Strong organization, attention to detail, and time management skills; ability to track many open permits and deadlines across towns and states.
• Consistent follow-through to move permits through close-out.
• Customer-service orientation and understanding of the impact of permit delays on customers and business.
• Ability to work independently in an office setting.
• Ability to refer technical and code-related questions to the territory manager or licensed service technician.
• Commitment to company safety policies, including safe-driving standards.
• Willingness to submit to a pre-employment drug screen and criminal background check; successful applicants must pass the drug screen as a condition of employment and may be subject to substance abuse testing under company policies.

Nice To Haves

• Associate degree.
• Experience in utilities, propane, HVAC, construction, or a municipal building department.
• Experience working with local authorities having jurisdiction.
• Propane or energy industry experience.
• SAP and CRM experience.

Responsibilities

• Receive permit requests for residential, growth, commercial, and ACE installations and prepare and submit applications to local, county, and state authorities through online portals, by mail, or in person.
• Assemble required application documentation, including license numbers, certificates of insurance, workers’ compensation certificates, site and plot plans, and homeowners’ association approval requests.
• Process permit and license fees using the company P-card or Accounts Payable check requests, reconcile receipts, and maintain payment records.
• Request certificates of insurance from the company’s insurance broker as required by jurisdictions.
• Request rough and final inspections from the authority having jurisdiction and communicate confirmed inspection dates to operations coordinators and service technicians for scheduling.
• Record inspection results and notify operations coordinators when permits are finalized so final connections can be scheduled.
• Maintain the region-wide permit tracker and permit status in CRM and SAP, serve as a point of contact for territory sales representatives and managers, and monitor the shared permit inbox.
• Track permit and license renewal and expiration dates.
• Maintain reference files of jurisdiction requirements, portal logins, fees, forms, and contacts for towns and fire departments in the region.
• Travel to municipal offices, fire departments, and job sites to file applications, pay fees, pick up or post permits, and gather photos and basic site information as directed.
• Prepare and file annual Vermont excess-weight (seasonal road posting) permits by each town’s deadline.
• Provide general administrative support to Region 2 as assigned.
• Comply with applicable laws, regulations, company policies, safety policies, and safe-driving standards.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending and health savings accounts
• 401(k) retirement savings plan
• Parental leave
• Military leave
• Vacation or paid time off
• Sick leave in compliance with state law, as applicable
• Paid holidays
• Disability coverage
• Possible eligibility for a performance-based bonus or commissions, depending on position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED