Performance Pro Lead, GM Account

Entrega•Troy, MI

39d•Onsite

About The Position

Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology. At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact. You'll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization. If you're looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega.

Requirements

Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade-in and digital retailing tools and able to take this knowledge to explain technical tasks and issues to non-technical stakeholders.
Ability to successfully acquire this knowledge through Entrega and OEM provided training.
Professional work demeanor, detail-oriented work ethic, and excellent communication skills.
Proven ability to handle difficult conversations with clients and internal teams while still meeting business objectives, resolving issues effectively, and maintaining positive relationships.
Demonstrated ability to solve problems and formulate recommendations to help clients and internal stakeholders achieve their goals.
Comfortable working under pressure and strict deadlines.
Strong organization, prioritization and analytical skills required.
Self-starter with a high degree of integrity and professionalism that possesses strong organization, prioritization and analytical skills.
Proficient understanding of organization, time management and client management methods.
Ability to work independently as well in a team environment.
Bachelor's or Associate degree required.
Minimum of 2 years OEM Automotive Retail program experience required.

Responsibilities

As the Lead is directly engaged with Automotive Retail Dealers and OEM stakeholders regarding Dealer utilization of software applications, they will be exposed to opportunities for efficiencies, innovations, as well as risks, issues and obstacles. The Team Lead is expected to proactively communicate these opportunities and risks to their manager and the Project Delivery team while leveraging their front-line experience to recommend solutions and corrective courses of action.
Work closely with leadership to implement new processes and solutions based on program direction while consistently meeting deliverable goals and objectives.
Drive the successful execution of ad hoc initiatives by taking ownership of short-term special projects.
Collaborate cross-functionally to ensure the project scope is well-defined, deadlines are strictly adhered to, and progress is transparently communicated.
Deliver insightful reports and meticulously gather and process data to provide the manager and project delivery team with actionable insights for strategic decision-making.
This role supports an assigned group of Dealer clients by consulting them on how to leverage features and benefits of a launched software application to meet their goals.
Assist in the creation of the strategy to meet these goals, including but not limited to the development and roll out of talk tracks, dealer monitoring techniques and best practices to their Performance Pro teams.
Communicate with urgency, empathy, and value.
Drive client engagement and software utilization through the development of their teams, application feature enablement, technical solutions and performance audits.
Set the standard regarding client engagement with the Performance Pro team. Performance is expected to be in the top 10% of the team.
Support Automotive Retail Dealers regarding the technical performance of an already launched software application, they will engage in technical troubleshooting and the monitoring of technical performance.
Serve as level 2 support for any escalations from any dealer assigned amongst their Performance Pro team.
Thoroughly address Dealer questions and/or issues by leveraging their advanced knowledge on the software application, independent research and investigation, and conducting root cause analysis.
Continued learning of the software application, Dealership inventory data process, and multiple third-party vendors’ functionality to maintain advanced technical understanding.
Support Dealer’s utilization targets by regularly auditing Dealer’s settings and encouraging feature enablement to optimize both the consumer and Dealer experience.
Consistent monitoring of Dealer engagement and utilization will drive proactive outreach to dealers to improve Dealer utilization KPI’s put in place by the Entrega team and our OEM stakeholders.
Reviewing technical tickets and providing insights to the Performance Advisor for further analysis.
Providing quality control monitoring of software to ensure functionality works correctly on Dealer’s websites and identifying ways the Dealer can drive more consumer awareness on their website.
Perform other tasks and duties as required to support and contribute to the overall success of the organization.