Performance Measurement & Evaluation Analyst

LMI•Washington, DC

About The Position

LMI is seeking a senior Performance Measurement & Evaluation Analyst to support the US Border Patrol Program Management Office Directorate (PMOD). The analyst designs, implements, and manages performance measurement and program evaluation frameworks. The role uses quantitative and qualitative research, statistical analysis, and data management to assess program effectiveness, monitor key performance indicators, and support evidence-based decisions. The analyst works with program stakeholders, technical teams, and dashboard developers to turn performance data into useful insights while maintaining data quality and methodological rigor and developing cost-effective evaluation approaches. The position also supports quality management, performance reporting, audits, standard operating procedures, corrective actions, and continuous process improvement. The role is based in Washington, DC.

Requirements

Bachelor's degree in a related discipline and at least 5 years of work experience, or a master's degree and at least 3 years of work experience.
Interest in both strategy and execution.
Ability to work with multiple ambiguous projects at times.
Ability to navigate complex organizations.
Significant understanding of quality management fundamentals and ability to work within project constraints.
Advanced Microsoft Office skills, including Word, PowerPoint, Excel, and Outlook, and ability to build polished client deliverables.
Excellent analytical, problem-solving, and presentation skills.
Excellent customer relationship management skills.

Nice To Haves

Six Sigma training.

Responsibilities

Develop SMART metrics, KPIs, performance indicators, and evaluation frameworks.
Design quantitative and qualitative data collection approaches, including surveys, interviews, focus groups, and data mining.
Apply statistical methods to assess performance, identify trends, and evaluate outcomes.
Design data workflows and validate data quality, integrity, and reliability.
Translate findings into actionable recommendations and collaborate with dashboard and visualization teams.
Develop practical, cost-effective measurement approaches that balance analytical rigor with implementation effort.
Promote continuous performance improvement initiatives to ensure high-quality and timely deliverables.
Perform quality reviews and performance management audits.
Work with the Quality Lead to establish milestones and checkpoints for reviewing batches of policies and other products against target metrics and project timelines.
Develop standard operating procedures to support consistent quality and timely work.
Define and execute continuous process improvement efforts related to documenting and maintaining quality performance.
Collaborate with the Quality Lead to develop resolution plans with specific, trackable corrective actions for quality issues.
Collaborate with program teams to define, measure, and interpret quality performance data.
Develop and track quality metrics and performance measures, and provide quality reports.
Brief the team and leadership on quality results.