Director, Learning Measurement, Evaluation & Reporting

Cencora • Washington, DC

3d • $119,100 - $186,560

About The Position

Cencora is building a modern learning organization to help its people develop the skills, knowledge, and leadership capabilities that support the company’s goals. The Director, Learning Measurement, Evaluation & Reporting will build the capability to assess how effectively learning experiences work and how they can be improved. The role will measure what learners acquire, retain, and apply; identify behavior changes; and determine how learning supports business priorities.

A key first-year focus is establishing a simple, consistent measurement model, automating data collection and reporting, and creating a view of learning investments that shows where funds are spent and what value they deliver. This highly visible leader partners with Talent Insights, Workforce Experience Management (WXM), Finance, Learning Technology, HR Technology, and business teams. The role calls for a builder and systems thinker who can use data, AI, and automation to make learning operations simpler and more impactful.

The Director leads and develops a team responsible for learning measurement, evaluation, reporting, learner feedback, and continuous improvement. The position also builds partnerships across Cencora University, L&D, Talent Insights, WXM, Finance, vendors, and business teams, and develops team members who turn data into actionable recommendations.

Requirements

• At least 10 years of experience in Learning & Development, Learning Operations, Talent Development, Organizational Development, or a related field.
• Experience leading teams in a complex, global organization.
• Experience in learning measurement, evaluation, reporting, or learning operations.
• Experience partnering with instructional designers and L&D leaders to improve learning outcomes.
• Experience managing learning vendors, partners, budgets, or investment portfolios.
• Experience presenting insights and recommendations to senior leaders and communicating complex information clearly and actionably.
• Demonstrated use of AI, automation, or emerging technology to improve learning or business operations.
• Understanding of adult learning, instructional design, assessment, retention, behavior change, and learning transfer.
• Ability to use data to identify patterns and communicate findings clearly.
• Ability to discuss cost, value, and trade-offs with Finance and business leaders.
• Ability to build relationships and work across organizational boundaries.

Responsibilities

• Establish a consistent approach to measuring the effectiveness of on-demand, live, virtual, blended, and experiential learning.
• Define standards that connect learning objectives to knowledge, retention, application, behavior change, and performance.
• Partner with instructional designers and learning leaders to build evaluation, assessment, and learner feedback into learning experiences.
• Analyze learning data, assessments, and feedback to identify what is working and where improvement is needed.
• Advise portfolio leaders on refining learning assets, programs, modalities, and learner journeys.
• Communicate findings clearly and help leaders focus on what changed as a result of learning rather than only the amount delivered.
• Establish shared reporting standards, scorecards, dashboards, and reporting cadences across Cencora University.
• Lead quarterly learning impact reviews for executive sponsors, bringing program effectiveness, learner outcomes, capability progress, and investment into a cohesive view.
• Provide business unit L&D teams with shared standards, templates, playbooks, and reporting support.
• Create executive-ready reports that highlight trends, implications, and actions.
• Provide visibility into investments across programs, content, vendors, and platforms, and the value they deliver.
• Partner with Finance to monitor spending, identify variances, and inform investment decisions.
• Document efficiencies from transformation work, including platform consolidation, shared services, and automation, so savings are credible and defensible.
• Automate data collection, reporting, analysis, and recurring operational work.
• Use AI to synthesize feedback, surface themes, and speed reporting; experiment with emerging capabilities.
• Partner with Talent Insights and WXM to connect learning measurement with skills, talent, workforce, and employee experience data.
• Partner with Learning Technology and HR Technology to support consistent learning data capture and connection to broader talent data.
• Help leaders understand the links between learning, capability, behavior, employee experience, and business impact.
• Lead and develop a team responsible for learning measurement, evaluation, reporting, learner feedback, and continuous improvement.
• Build partnerships across Cencora University, L&D, Talent Insights, WXM, Finance, vendors, and business teams.
• Develop team members who turn data into recommendations and foster curiosity, experimentation, and continuous learning.

Benefits

• Medical, dental, and vision care
• Wellness resources focused on physical, emotional, financial, and social well-being
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed